Frequently Asked Questions

Are Cleaning Providers Background Checked & Company Insured or Covered ?

Our expert cleaners undergo a rigorous hiring process and are individually trained and vetted to ensure the highest level of security and safety. We are also insured so your property and our team are properly protected.

Where is your service areas ?

Our Service Area: Dunedin – Safety Harbor – Palm Harbor – East Lake – Tarpon Springs – Odessa – Newport Richey – Trinity  – Land o lakes – Lutz – Wesley Chapel and Zephyrhills and surroundings areas..

 

How do I book or can i get someone to help me book?

4 Options to Book Your Cleaning or get Estimate:

  1. Call/text us at 727 300 1831
  2.  Go Menu, Company/Request EStimate.
  3. You may Chat with us live on right bottom emoji.
  4. Go to Book Online or Residential Services  button to get estimate instantly with option to finalize booking. You may cancel anytime within 72 hours.

 

Do I need to be at home when house cleaning lady(s) arrive for the cleaning?

That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online, their a customer’s notes to provide instructions of how to access any gate entrance & property location.

Our expert cleaners undergo a rigorous hiring process and are individually trained and vetted to ensure the highest level of security and safety. We are also insured so your property and our team are properly protected.

* Will i received reminder of my one time cleaning or recurring cleaning service(s)?

Yes, You’ll get preference of email/text reminders, a week, 3 days & 5 hours before service. As well  when we are on way, arrival & when we leave premises with job completed! We try keep you with same cleaning provider.

 

What if I’m not happy with the work you do for me?

Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you’re not satisfied, please contact us @ 727 414 0000 and we’ll issue with a refund or make it right with a do-over.

How do I re-schedule or cancel a booked cleaning?

We have a no charge fee cancelation of 24 hours. To cancel you just call or text @ 727 300 1831, with full name, and we will cancel for you no questions ask. You mat reschedule at anytime.

How can I pay you & when do i get charge ?

Our Customers complete the payments after job is done. Usually by Zele 1st couple weeks or apply their credit card on their own portal account or we do it for our customers.

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